Morning and Afternoon Appointments are available at Leeds City Medical Practice (2nd Floor Beeston Hill Health Centre , 0113 4677500),and at Parkside Surgery (1st Floor Parkside Health Centre , 0113 4677505) and Crossland Surgery (0113 2775433). Please contact the numbers above to book an appointment, alternatively you can also ring the other surgeries when Crossland is closed.
Late Evening Appointments are available between 6.30-8.30pm at Leeds City Medical Practice on a Monday evening.
Early Morning Appointments are available on a Thursday morning between 7.30am and 8.00am at Parkside Surgery.
All appointments are now strictly by appointment only.
If you feel that your problem cannot wait until the next available appointment offered to you and you feel it is urgent, please let the reception team know. Requests for urgent appointments will be dealt with by the Oncall Doctor each day. For those with an urgent need, the Doctor will ring you back to make an assessment and either provide you with advice; a prescription or arrange an appointment for that day at the surgery.
We try to make sure that you see the doctor of your choice but if he or she is not available we may suggest that you see another doctor. In some circumstances, requesting an appointment with a particular doctor may result in you having to wait longer for an appointment.
Your appointment is 10 minutes long and for one person only. If you think you will need longer than this because of multiple problems or the need to use a translator please let the receptionist know this when you book your appointment.
If you no longer need your appointment or you are unable to attend, please telephone the surgery or respond via the text tyou were sent to remind you of the appointment, so that we are able to offer the appointment to someone else. Anyone arriving more than 10 minutes late for their appointment will be asked to rearrange their appointment for a future date.
If you are over the age of 75 and have not seen a doctor or nurse for 12 months, or if you are aged 16 -75 and have not seen a doctor or nurse for 3 years, we are happy to see you for a Well-Person check. Please ask at reception.
If you, or a relative, require a consultation with a doctor but are too ill or infirmed to get to the surgery then we can arrange a home visit. Please telephone your request to the surgery as early as possible, preferably before 10.00 a.m. The doctors will usually visit after morning surgery or in the early afternoon.
Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
Home visits are performed at the doctor’s discretion. Sometimes the doctor may feel it is more appropriate to telephone you and offer advice rather than to visit. Equally the doctor may arrange for another member of the Primary care team, such as the District Nurse, to visit rather than the doctor.
Emergencies do, of course, occur. Please telephone the surgery and one of the staff will pass on your details to the doctor on-call.
Did Not Attend Appointment (DNAs)
There are approximately 10% of DNAs ‘did not attends’ per month, i.e. the patient does not turn up for the appointment and does not contact the surgery before the appointment time to cancel/change the appointment. DNAs have a negative impact on the service we provide in terms of cost to the practice and waiting times for available appointments.
The effects of DNAs are:
- An increase in the waiting time for appointments.
- Frustration for both staff and patients.
- A waste of resources.
- Potential risk to the health of the patient re. failure to engage
To better understand why patients miss appointments without informing the practice, the surgery has created a brief survey for patients to provide feedback. If you have recently DNA’d an appointment please complete the survey: DNA Survey